Customer Service
JALANÉ delivers across mainland China and selected international destinations, with secure and accurate shipping.
Mainland China: Free delivery via SF Express.
Hong Kong, Macao, Taiwan, and international: Shipping is charged by destination. Primary carriers include DHL or FedEx. Rates and timing follow checkout and carrier estimates.
Dispatch: Orders are prepared as soon as possible after confirmation. Public holidays or force majeure may cause delays.
Tracking: After dispatch, you will receive an email with a tracking number.
Return window: Within 7 days of delivery, you may request a no-reason return or exchange (custom or specially designated items excluded).
Condition: Items must be returned unworn, unwashed, and unmodified, with seals and tags intact, including original packaging, gift box, and any complimentary items.
Refunds: After inspection, refunds are returned to the original payment method within 3–5 business days.
To start a return or exchange, email jalane.brand@gmail.com with your order number, product name, and details. We will assist promptly.
· Natural fibers such as cotton and linen may show slubs, neps, seed husks, or mixed yarns. These are material characteristics, not defects.
· Some materials may shrink slightly after washing; this is normal.
· Details, cut, and color may vary slightly by batch and display; please refer to the physical item. Hand-measured sizes may have minor variance.
· Care guidance on each product page takes priority.
Welcome to the JALANÉ website. We value your privacy and data security, and aim to provide a clear, secure shopping experience. This page explains how we collect, use, and protect personal information, and the terms that apply when you use this site.
1. Privacy Policy
Information we collect
When you browse or shop, we may collect:
· Account and order details: name, email, phone, billing and shipping addresses.
· Payment data: payment method details (processed via encrypted third-party gateways; JALANÉ does not store full card numbers).
· Technical data: IP address, browser type, visit times, and cookie-based browsing data to improve the site.
How we use and share information
We use personal information to:
· Process and deliver orders, and send status and tracking updates by email.
· Provide after-sales support.
· Improve the website, products, and service.
· Service providers: share only necessary logistics details with carriers such as SF Express, DHL, or FedEx. We do not sell or rent your personal data.
Security and storage
We use industry-standard SSL encryption in transit. Data is stored on secured servers with access limited to authorized staff.
2. Terms of Service
Intellectual property
All site content—including the JALANÉ trademark, visuals, product design, and photography—belongs to JALANÉ. Copying, reuse, or commercial use without written permission is prohibited.
Orders and micro-batch production
· JALANÉ produces in small batches. An order is confirmed when you receive the system confirmation email.
· Please check shipping details carefully before placing an order. Delays or returns caused by incorrect information are your responsibility.
Governing law
These terms are governed by applicable law. Disputes should first be resolved amicably; if unresolved, they may be brought before a court with jurisdiction over JALANÉ’s place of operation.
3. Contact
For questions about this policy or your personal data:
· Email: jalane.brand@gmail.com
· Hours: Monday–Sunday, 10:00–19:00 (GMT+8)
Email: jalane.brand@gmail.com